Last Modified: April 2, 2025
PLEASE READ THESE TERMS OF SERVICE CAREFULLY AS THEY CONTAIN IMPORTANT INFORMATION REGARDING YOUR LEGAL RIGHTS, REMEDIES AND OBLIGATIONS. THESE INCLUDE VARIOUS LIMITATIONS AND EXCLUSIONS, A CLAUSE THAT GOVERNS THE JURISDICTION AND VENUE OF DISPUTES, AND OBLIGATIONS TO COMPLY WITH APPLICABLE LAWS AND REGULATIONS.
IN PARTICULAR, RV PARKS SHOULD UNDERSTAND HOW APPLICABLE LAWS WORK IN THEIR RESPECTIVE CITIES. SOME CITIES HAVE LAWS THAT RESTRICT THEIR ABILITY TO RV PARK PAYING GUESTS FOR SHORT PERIODS. THESE LAWS ARE OFTEN PART OF A CITY'S ZONING OR ADMINISTRATIVE CODES. IN MANY CITIES, RV PARKS MUST REGISTER, GET A PERMIT, OR OBTAIN A LICENSE BEFORE LISTING A PROPERTY OR ACCEPTING GUESTS. CERTAIN TYPES OF SHORT-TERM BOOKINGS MAY BE PROHIBITED ALTOGETHER. LOCAL GOVERNMENTS VARY GREATLY IN HOW THEY ENFORCE THESE LAWS. PENALTIES MAY INCLUDE FINES OR OTHER ENFORCEMENT. RV PARKS SHOULD REVIEW LOCAL LAWS BEFORE LISTING A SPACE ON RoverPass .
RoverPass provides an online platform that connects RV parks and campgrounds that have accommodations to rent with guests seeking to rent such accommodations (collectively, the "Services"), which services are accessible at www.roverpass.com and any other websites through which RoverPass makes the Services available (collectively, the "Site"), as well as applications for mobile, tablet, and other smart devices and application program interfaces (collectively, the "Application").
If you are using the Site, Application, or Services and you reside in the USA, these Terms of Service are between you and RoverPass, LLC (hereinafter referred to as "RoverPass," "we," "us," or "our"). RoverPass Payments, LLC (individually and collectively, as appropriate, "RoverPass Payments") handles any and all payments and payouts conducted through or in connection with the Site, Application, or Services ("Payment Services"). Payment Services provided by RoverPass Payments are subject to the Payments Terms of Service ("Payments Terms").
"Accommodation" means residential and other properties.
"RoverPass Content" means all content that RoverPass makes available through the Site, Application, Services, or its related promotional campaigns and official social media channels, including any content licensed from a third party, but excluding Member Content.
"Booking Request Period" means the time period starting from the time when a booking is requested by a guest (as determined by RoverPass in its sole discretion), within which an RV park may decide whether to confirm or reject that booking request, as stated on the Site, Application, or Services. Different Booking Request Periods may apply in different places.
“Reasonable notice” means the period of advance notice RoverPass provides before implementing material changes to this Agreement, service cancellations, or significant adjustments to features or functionality. RoverPass will make reasonable efforts to provide at least sixty (60) days’ notice. In some cases, a shorter notice period may be necessary due to legal requirements, technical updates, or operational needs. Notice may be delivered by email, through the platform, or posted publicly on the RoverPass website.
"Collective Content" means Member Content and RoverPass Content.
"Content" means text, graphics, images, music, software (excluding the Application), audio, video, information, or other materials.
"Guest" means a Member who requests from an RV park a booking of a listing via the Site, Application, or Services, or a Member who stays at an Accommodation and is not the RV park for the associated listing.
"RV Park" means a Member who creates a listing via the Site, Application, and Services.
"Listing" means an Accommodation that is listed by an RV park as available for rental via the Site, Application, and Services.
"Member" means a person who completes RoverPass's account registration process, including but not limited to RV parks and guests, as described under "Account Registration" below.
"Member Content" means all content that a Member posts, uploads, publishes, submits, transmits, or includes in their listing, Member profile, or RoverPass promotional campaign to be made available through the Site, Application, or Services.
"Tax" or "Taxes" means any sales taxes, value-added taxes (VAT), goods and services taxes (GST), transient occupancy taxes, tourist or other visitor taxes, accommodation or lodging taxes, fees (such as convention center fees) that accommodation providers may be required by law to collect and remit to governmental agencies, and other similar municipal, state, federal, and national indirect or other withholding and personal or corporate income taxes.
By using the Site, Application, or Services, you agree to comply with and be legally bound by the terms and conditions of the Operational Terms of Service and Legal Terms of Service ("Terms"), whether or not you become a registered user of the Services. These Terms govern your access to and use of the Site, Application, and Services, as well as all Collective Content (defined below) and your participation in the Referral Program (defined below), and constitute a binding legal agreement between you and RoverPass. Please also read our Privacy Policy carefully at www.roverpass.com/p/terms/privacy.
In addition, certain areas of the Site and Application (and your access to or use of certain aspects of the Services or Collective Content) may have different terms and conditions, standards, guidelines, or policies posted, or may require you to agree with and accept additional terms and conditions. If there is a conflict between these Terms and the terms and conditions posted for a specific area of the Site, Application, Services, or Collective Content, the latter terms and conditions will take precedence with respect to your use of or access to that area of the Site, Application, Services, or Collective Content.
If you do not agree to these Terms, you have no right to obtain information from or otherwise continue using the Site, Application, or Services. Failure to use the Site, Application, or Services in accordance with these Terms may subject you to civil and criminal penalties.
THE SITE, APPLICATION AND SERVICES COMPRISE AN ONLINE PLATFORM THROUGH WHICH RV PARKS MAY CREATE LISTINGS FOR ACCOMMODATIONS AND GUESTS MAY LEARN ABOUT AND BOOK ACCOMMODATIONS DIRECTLY WITH THE RV PARKS. YOU UNDERSTAND AND AGREE THAT RoverPass IS NOT A PARTY TO ANY AGREEMENTS ENTERED INTO BETWEEN RV PARKS AND GUESTS, NOR IS RoverPass A REAL ESTATE BROKER, AGENT OR INSURER. RoverPass HAS NO CONTROL OVER THE CONDUCT OF RV PARKS, GUESTS AND OTHER USERS OF THE SITE, APPLICATION AND SERVICES OR ANY ACCOMMODATIONS, AND DISCLAIMS ALL LIABILITY IN THIS REGARD TO THE MAXIMUM EXTENT PERMITTED BY LAW.
IF YOU CHOOSE TO CREATE A LISTING ON RoverPass , YOU UNDERSTAND AND AGREE THAT YOUR RELATIONSHIP WITH RoverPass IS LIMITED TO BEING A MEMBER AND AN INDEPENDENT, THIRD-PARTY CONTRACTOR, AND NOT AN EMPLOYEE, AGENT, JOINT VENTURER OR PARTNER OF RoverPass FOR ANY REASON, AND YOU ACT EXCLUSIVELY ON YOUR OWN BEHALF AND FOR YOUR OWN BENEFIT, AND NOT ON BEHALF OF OR FOR THE BENEFIT OF RoverPass . RoverPass DOES NOT CONTROL, AND HAS NO RIGHT TO CONTROL, YOUR LISTING, YOUR OFFLINE ACTIVITIES ASSOCIATED WITH YOUR LISTING, OR ANY OTHER MATTERS RELATED TO ANY LISTING, THAT YOU PROVIDE. AS A MEMBER YOU AGREE NOT TO DO ANYTHING TO CREATE A FALSE IMPRESSION THAT YOU ARE ENDORSED BY, PARTNERING WITH, OR ACTING ON BEHALF OF OR FOR THE BENEFIT OF RoverPass , INCLUDING BY INAPPROPRIATELY USING ANY RoverPass INTELLECTUAL PROPERTY.
YOU ACKNOWLEDGE AND AGREE THAT, BY ACCESSING OR USING THE SITE, APPLICATION OR SERVICES OR BY DOWNLOADING OR POSTING ANY CONTENT FROM OR ON THE SITE, VIA THE APPLICATION OR THROUGH THE SERVICES, YOU ARE INDICATING THAT YOU HAVE READ, AND THAT YOU UNDERSTAND AND AGREE TO BE BOUND BY THESE TERMS AND RECEIVE OUR SERVICES (INCLUDING, WHERE APPLICABLE, PROGRAMS SUCH AS THE RV PARK PROTECTION INSURANCE PROGRAM, WHETHER OR NOT YOU HAVE REGISTERED WITH THE SITE AND APPLICATION. IF YOU DO NOT AGREE TO THESE TERMS, THEN YOU HAVE NO RIGHT TO ACCESS OR USE THE SITE, APPLICATION, SERVICES, OR COLLECTIVE CONTENT. If You Accept Or Agree To These Terms On Behalf Of A Company Or Other Legal Entity, You Represent And Warrant That You Have The Authority To Bind That Company Or Other Legal Entity To These Terms And, In Such Event, "You" And "Your" Will Refer And Apply To That Company Or Other Legal Entity.
RoverPass reserves the right, at its sole discretion, to modify the Site, Application, or Services, or to modify these Terms, including the service fees, at any time and without prior notice. If we modify these Terms, we will either post the modification on the Site or via the Application or otherwise provide you with notice of the modification. We will also update the "Last Updated" date at the top of these Terms. By continuing to access or use the Site, Application, or Services after we have posted a modification on the Site or via the Application, or have provided you with notice of a modification, you indicate that you agree to be bound by the modified Terms. If the modified Terms are not acceptable to you, your only recourse is to cease using the Site, Application, and Services.
The Site, Application, and Services are intended solely for persons who are 18 or older. Any access to or use of the Site, Application, or Services by anyone under 18 is expressly prohibited. By accessing or using the Site, Application, or Services, you represent and warrant that you are 18 or older. For users in the United States, RoverPass may, to the extent permitted by applicable laws and if we have sufficient information to identify a user, obtain reports from public records of criminal convictions or sex offender registrations. For users outside the United States, we may, to the extent permitted by applicable laws and if we have sufficient information to identify a user, obtain the local equivalent of background or registered sex offender checks at our sole discretion. You agree and authorize RoverPass to use your personal information, including your full name and date of birth, to obtain such reports, including those from RoverPass's vendors.
RoverPass provides an online platform that connects guests with RV parks and campgrounds to facilitate the listing and booking of accommodations. Visitors can browse listings without registering. While creating a listing requires a RoverPass account, guests can book accommodations without registration.
RoverPass does not own, operate, manage, rent, or provide accommodations such as hotels, motels, lodgings, or other properties. We are not a travel service provider. Instead, we facilitate connections between guests and RV parks through our website, application, and services. Unless explicitly stated otherwise, our role is limited to providing the platform for these transactions.
PLEASE NOTE THAT, AS STATED ABOVE, THE SITE, APPLICATION AND SERVICES ARE INTENDED TO BE USED TO FACILITATE RV PARKS AND GUESTS CONNECTING AND BOOKING ACCOMMODATIONS DIRECTLY WITH EACH OTHER. RoverPass CANNOT AND DOES NOT CONTROL THE CONTENT CONTAINED IN ANY LISTINGS AND THE CONDITION, LEGALITY OR SUITABILITY OF ANY ACCOMMODATIONS. RoverPass IS NOT RESPONSIBLE FOR AND DISCLAIMS ANY AND ALL LIABILITY RELATED TO ANY AND ALL LISTINGS AND ACCOMMODATIONS. ACCORDINGLY, ANY BOOKINGS WILL BE MADE OR ACCEPTED AT THE MEMBER'S OWN RISK.
In order to access certain features of the Site and Application, RV parks must purchase the RoverPass system and register to create an account ("RoverPass Account"). Guests are not required to register in advance and will have an account automatically created for them when booking a reservation. You may register to join the Services directly via the Site or Application or as described in this section.
As a Member, you may create Listings. To create a Listing, you will be asked a variety of questions about the accommodation to be listed, including but not limited to its location, capacity, size, number of sites, features, availability, pricing, and related rules and financial terms. In order to be featured in Listings via the Site, Application, and Services, all accommodations must have valid physical addresses. Listings will be made publicly available via the Site, Application, and Services. You understand and agree that the placement or ranking of Listings in search results may depend on a variety of factors, including but not limited to guest and RV park preferences, ratings, and ease of booking.
Other Members will be able to book your accommodation via the Site, Application, and Services based on the information provided in your Listing, your guest requirements, and guests' search parameters and preferences. You understand and agree that once a guest requests a booking of your accommodation, you may not request the guest to pay a higher price than in the booking request.
You acknowledge and agree that you alone are responsible for any and all Listings and Member Content you post. Accordingly, you represent and warrant that any Listing you post and the booking of, or a guest's stay at, an accommodation in a Listing you post (i) will not breach any agreements you have entered into with any third parties, such as homeowners associations, condominium agreements, lease or rental agreements, and (ii) will (a) comply with all applicable laws, including but not limited to zoning laws, tax requirements, intellectual property laws, and regulations governing rentals of residential and other properties, and (b) not conflict with the rights of third parties. You are also responsible for ensuring that you obtain all necessary permits, licenses, and registrations as required by law. Please note that RoverPass assumes no responsibility for an RV park's compliance with agreements with or duties to third parties, applicable laws, rules, and regulations. RoverPass reserves the right, at any time and without prior notice, to remove or disable access to any Listing for any reason, including Listings that RoverPass, in its sole discretion, considers to be objectionable, in violation of these Terms or RoverPass' policies and community guidelines, or otherwise harmful to the Site, Application, or Services.
If you are an RV park or campground, you understand and agree that RoverPass does not act as an insurer or as your contracting agent. If a guest requests a booking of your accommodation and stays at your accommodation, any agreement you enter into with said guest is strictly between you and the guest, and RoverPass is not a party to it.
When you create a Listing, you may choose to set certain booking requirements that guests must meet in order to complete a reservation. These optional requirements may include but are not limited to minimum and maximum stay lengths, seasonal availability, guest limits, and pet restrictions. Guests wishing to book a reservation at your RV park must meet any requirements you have set in your Listing. It is your responsibility to ensure that any restrictions you set comply with applicable laws and regulations.
If you are an RV park, RoverPass makes certain tools available to help you make informed decisions about which Members you choose to confirm or preapprove for booking at your accommodation. You acknowledge and agree that, as an RV park, you are responsible for your own acts and omissions and are also responsible for the acts and omissions of any individuals who reside at or are otherwise present at the accommodation at your request or invitation, excluding the guest and any individuals the guest invites to the accommodation, if applicable.
RoverPass recommends that RV parks obtain appropriate insurance for their accommodations. Please review any insurance policy that you may have for your accommodation carefully and ensure that you understand any exclusions and deductibles that may apply. This includes, but is not limited to, whether your insurance policy will cover the actions or inactions of guests and any individuals the guest invites to the accommodation while at your property.
RoverPass does not endorse any Member, Listing, or Accommodation. You understand that verified images are intended only to indicate a photographic representation of the Accommodation at the time the photograph was taken. Verified images are therefore not an endorsement by RoverPass of any Member, Listing, or Accommodation.
Members are required by these Terms to provide accurate information for Know Your Customer (KYC) purposes. Although RoverPass may, for transparency or fraud prevention and detection purposes, directly or through third parties, ask you to provide a form of government identification, your date of birth, and other information, or undertake additional checks and processes designed to help verify or check the identities or backgrounds of Members and/or screen Member information against third-party databases or other sources, we do not make any representations about, confirm, or endorse any Member or the Member's purported identity or background.
By registering for a RoverPass Account, you agree that RoverPass may, but is not obligated to, request a consumer report on you from a consumer reporting agency. If we do request a consumer report, we will request and use it in compliance with applicable law, including the Fair Credit Reporting Act. Any references in the Site, Application, or Services to a Member being "verified" or "connected" (or similar language) only indicate that the Member has completed a relevant verification or identification process and do not represent anything else. Any such description is not an endorsement, certification, or guarantee by RoverPass regarding any Member, including the Member's identity or whether the Member is trustworthy, safe, or suitable. Instead, these descriptions are intended as useful information to help you evaluate the identity and suitability of others whom you contact or interact with via the Site, Application, and Services. We therefore recommend that you always exercise due diligence and care when deciding whether to stay with an RV park, accept or preapprove a booking request from a Guest, or interact with any other Member. Except as provided in the RoverPass RV Park Guarantee Terms and Conditions ("RoverPass RV Park Guarantee"), which is an agreement between RoverPass and RV parks, we are not responsible for any damage or harm resulting from your interactions with other Members.
By using the Site, Application, or Services, you agree that any legal remedy or liability that you seek for actions or omissions of other Members or third parties will be limited to a claim against the particular Members or third parties who caused you harm. You agree not to attempt to impose liability on or seek any legal remedy from RoverPass with respect to such actions or omissions. Accordingly, we encourage you to communicate directly with other Members on the Site and Services regarding any bookings or Listings made by you. This limitation shall not apply to any claim by an RV park against RoverPass regarding the remittance of payments received from a Guest by RoverPass on behalf of an RV park, which instead shall be subject to the limitations described in the section below entitled "Limitation of Liability."
A. Key Definitions
"Accommodation Fees" means the amounts that are due and payable by a Guest in exchange for that Guest's stay in an Accommodation. The RV park alone, and not RoverPass, is responsible for setting the Accommodation Fees for their Listing. The RV park may, at their sole discretion, decide to include in these amounts (i) a cleaning fee or any other fee permitted on the RoverPass platform or (ii) taxes that the RV park determines they are required to collect.
"Guest Fees" means the fee that RoverPass charges a Guest for the use of the Services, which is calculated as a percentage of the applicable Accommodation Fees. The Guest Fees will be displayed to the Guest when they are asked whether to send a booking request to an RV park.
"RV Park Fees" means the fee that RoverPass charges an RV park for the use of the Services, which is calculated as a percentage of the applicable Accommodation Fees. The RV Park Fees will be displayed to the RV park when they are asked whether to confirm or reject a booking request from a prospective Guest.
"Payment Method" means a payment method that you have added to your RoverPass account, such as a credit card, debit card, or PayPal.
"Service Fees" means collectively the Guest Fees and the RV Park Fees.
"Total Fees" means collectively the Accommodation Fees and the Guest Fees, plus any applicable taxes.
B. Bookings and Financial Terms for RV Parks
If you are an RV park and a booking is requested for your Accommodation via the Site, Application, or Services, the reservation will be automatically confirmed if availability exists. As soon as a camper completes a booking, the reservation is processed instantly, and your availability will be updated accordingly. The Guest may choose to pay at the time of booking or select a pay-later option, depending on the payment preferences set by your RV park.
When a booking is requested via the Site, Application, or Services, we will share with you (i) the first and last name of the Guest who has requested the booking, (ii) a link to the Guest’s RoverPass account profile page, (iii) if the Guest and RV park have both connected their RoverPass accounts to SNS and have not turned off sharing of social connections, the names of any shared connections on such SNS, and (iv) an indication of whether or not the Guest has provided other information to RoverPass, such as a verified email address, connection to SNSs, or a government ID. Once a reservation is confirmed, RoverPass will send you an email, text message, or message via the Application confirming the booking, depending on the selections you make via the Site, Application, and Services.
RoverPass Payments will collect the Total Fees from Guests at the time of the booking request or upon the RV park's confirmation and will initiate payment of the Accommodation Fees (less applicable fees and taxes) to the RV park in most cases within 24 hours of the scheduled check-in time of the Guest at the applicable Accommodation (except to the extent that a refund is due to the Guest) and as further described in the Payments Terms.
Each RV park agrees that RoverPass may, in accordance with the cancellation policy selected by the RV park and reflected in the relevant Listing, (i) permit the Guest to cancel the booking and (ii) refund (via RoverPass Payments) to the Guest that portion of the Accommodation Fees specified in the applicable cancellation policy.
C. Bookings and Financial Terms for Guests
The RV parks, not RoverPass, are solely responsible for honoring any confirmed bookings and making available any Accommodations reserved through the Site, Application, and Services. If you, as a Guest, choose to enter into a transaction with an RV park for the booking of an Accommodation, you agree and understand that you will be required to enter into an agreement with the RV park and accept any terms, conditions, rules, and restrictions associated with such Accommodation as imposed by the RV park.
You acknowledge and agree that you, and not RoverPass, will be responsible for performing the obligations of any such agreements, that RoverPass is not a party to such agreements, and that, with the exception of RoverPass Payments' obligations pursuant to the Payments Terms, RoverPass (including all subsidiaries) disclaims all liability arising from or related to any such agreements.
The Total Fees payable will be displayed to a Guest before the Guest sends a booking request to an RV park. As noted above, if availability exists, the booking will be automatically confirmed at the time the Guest completes the reservation. Upon receipt of a booking, RoverPass Payments may initiate a pre-authorization and/or charge a nominal amount to the Guest’s Payment Method pursuant to the Payments Terms. If a Guest cancels a confirmed booking, any amounts collected by RoverPass Payments will be refunded to such Guest, depending on the selections the Guest makes via the Site and Application, and any pre-authorization of such Guest’s Payment Method will be released, if applicable.
As a Guest, you agree to pay the Total Fees for any booking requested and, in most cases, confirmed, in connection with your RoverPass account. RoverPass Payments will collect the Total Fees pursuant to the Payments Terms. Once your confirmed booking transaction is complete, you will receive a confirmation email summarizing your confirmed booking.
D. Service Fees and Other Fees
In consideration for the use of RoverPass's online marketplace and platform, RoverPass charges Service Fees. RoverPass Payments collects these Service Fees pursuant to the Payments Terms and, where applicable, may also collect taxes (such as VAT in Europe) in respect of the RV Park Fees and Guest Fees. RoverPass Payments deducts the RV Park Fees from the Accommodation Fees before remitting the balance to the RV park, as described in the Payments Terms. Guest Fees, as noted above, are included in the Total Fees.
More information on any such costs or deductions will be available via the Site and Application. More details on Service Fees can be found at https://help.roverpass.com/. Except as otherwise provided herein, Service Fees are non-refundable.
E. General Booking and Financial Terms
Cancellations and Refunds
If, as a Guest, you wish to cancel a confirmed booking made via the Site, Application, and Services, either before or after arriving at the Accommodation, the cancellation policy of the RV park contained in the applicable Listing will apply. Our ability to refund the Accommodation Fees and other amounts charged to you will depend upon the terms of the applicable cancellation policy. Details regarding refunds and cancellation policies are available via the Site and Application. The Guest Fee is non-refundable regardless of the cancellation policy selected by the RV park. RoverPass Payments will initiate any refunds due pursuant to the Payments Terms.
In certain circumstances, RoverPass may decide, in its sole discretion, that it is necessary or desirable to cancel a confirmed booking made via the Site, Application, and Services. This may be for reasons set forth in RoverPass's Extenuating Circumstances Policy or for any other reason. RoverPass may also determine, in its sole discretion, to refund the Guest part or all of the amounts charged to the Guest in accordance with the Guest Refund Policy. You agree that neither RoverPass nor the relevant Guest or RV park will have any liability for such cancellations or refunds.
Booking Modifications
As a Guest or RV park, you are responsible for any modifications to a booking that you direct RoverPass Customer Service to make ("Booking Modifications"). You agree to pay any applicable Accommodation Fees, Guest Fees, RV Park Fees, Service Fees, and/or taxes associated with such Booking Modifications.
RoverPass may collect applicable taxes on behalf of the RV park as part of the reservation process but does not remit taxes to any government authority. It is the RV park's sole responsibility to determine, collect, report, and remit all applicable taxes.
RV parks are solely responsible for:
RoverPass cannot and does not offer tax-related advice to any Members.
RV parks understand and acknowledge that governmental agencies, departments, or authorities ("Tax Authorities") may require taxes to be collected from Guests or RV parks on the amount paid for the right to use and/or occupancy of accommodations. These taxes may be referred to as "occupancy taxes," "hotel taxes," "lodging taxes," "transient taxes," "sales and use taxes," "value-added taxes," "room taxes," or "tourist taxes" (hereafter, "Occupancy Taxes").
In some jurisdictions, RoverPass may offer to facilitate the collection of Occupancy Taxes from Guests on behalf of RV parks. However, the responsibility for reporting and remitting such taxes remains solely with the RV park. RV parks understand and agree that RoverPass is not responsible for remitting taxes to any Tax Authority.
RoverPass reserves the right to modify or discontinue any tax collection services at any time and will provide reasonable notice if such services change.
RoverPass's online platform facilitates bookings between Guests and RV parks, some of whom may prefer to pay in a currency different from their destination currency. This may require foreign currency conversions to accommodate these differing currency preferences. Although the RoverPass platform allows users to view the price of Listings in multiple currencies, the currencies available for making and receiving payments may be limited and may not include the default currency of a given geographic location.
Details regarding currency conversion, including any associated fees, are outlined in the Payments Terms.
RoverPass provides software services to facilitate reservations between RV parks and Guests but does not manage, administer, or enforce policies related to security deposits, damages, or disputes. Any disputes regarding damages or additional charges are the sole responsibility of the RV park and the Guest.
Guests agree that a confirmed booking is merely a license granted by the RV park to the Guest to enter and use the Listing for the limited duration of the confirmed booking and in accordance with the Guest's agreement with the RV park. Guests further agree to leave the Accommodation no later than the checkout time specified in the Listing or at such other time as mutually agreed upon between the RV park and Guest.
RoverPass provides software services to facilitate reservations between RV parks and Guests but does not manage, administer, or enforce policies related to Guest stays, overstays, or additional charges. Any issues related to Guest checkout times, additional fees, or disputes are the sole responsibility of the RV park and the Guest.
You understand and agree that you are solely responsible for compliance with any and all laws, rules, regulations, and tax obligations that may apply to your use of the Site, Application, Services, and Collective Content.
In connection with your use of the Site, Application, Services, and Collective Content, you may not, and you agree that you will not:
RoverPass has the right to investigate and prosecute violations of any of the above to the fullest extent of the law. In addition, and as set forth in these Terms, RoverPass may take a range of actions against you, including but not limited to deactivating or canceling your Listing(s) or RoverPass account, for a violation of this section or these Terms.
RoverPass may access, preserve, and disclose any of your information if we are required to do so by law or if we believe in good faith that it is reasonably necessary to: (i) respond to claims asserted against RoverPass or comply with legal process (for example, subpoenas or warrants); (ii) enforce or administer our agreements with users, such as these Terms and the RoverPass RV Park Guarantee; (iii) conduct fraud prevention, risk assessment, investigation, customer support, product development, and debugging purposes; or (iv) protect the rights, property, or safety of RoverPass, its users, or members of the public.
You acknowledge that RoverPass has no obligation to monitor your access to or use of the Site, Application, Services, or Collective Content or to review or edit any Member Content, but has the right to do so for the purpose of operating and improving the Site, Application, and Services. This includes, without limitation, fraud prevention, risk assessment, investigation, and customer support purposes, ensuring compliance with these Terms, complying with applicable law or a court order, responding to content it determines to be objectionable, or as otherwise set forth in these Terms.
RoverPass reserves the right, at any time and without prior notice, to remove or disable access to any Collective Content that RoverPass, at its sole discretion, considers to be objectionable for any reason, in violation of these Terms, or otherwise harmful to the Site, Application, or Services.
You acknowledge and agree that RoverPass’ Privacy Policy, which may be updated from time to time, governs the collection, use, and processing of your personal information across all RoverPass products, services, and platforms. For more details, please review our Privacy Policy.
The following terms govern the use of RoverPass Ticketing, a service integrating with NuWeb Nutickets, a third-party white-label event ticketing and management platform. By enabling and using RoverPass Ticketing, you acknowledge and agree to these terms, including third-party platform limitations, fees, data sharing policies, and compliance obligations.
A. Third-Party Platform
RoverPass Ticketing operates through a third-party service provider and is offered as an integration within the RoverPass platform. RoverPass does not control, own, or operate the underlying third-party system and does not guarantee its performance, security, or availability. Your use of RoverPass Ticketing is subject to these terms as well as any policies applicable to the third-party provider. In cases of technical disruptions or service outages, RoverPass is not responsible for resolution beyond the scope of its integration.
B. No Warranty or Guarantee
RoverPass Ticketing is provided "as-is" and "as-available" without warranties of any kind, express or implied. RoverPass does not guarantee uptime, system performance, security, or compliance related to the ticketing service. RoverPass is not responsible for service interruptions, data loss, errors, or security breaches affecting RoverPass Ticketing, whether caused by the third-party provider, system failures, or external disruptions.
C. Fees and Payments
By using RoverPass Ticketing, you agree to the following fees and payment terms:
D. Data Sharing and Compliance
By using RoverPass Ticketing, you authorize RoverPass to transmit and share event-related and transactional data with the third-party provider as necessary for ticketing and event management functions. RoverPass does not control how the third-party provider stores, secures, or processes this data.
You are responsible for ensuring compliance with all applicable data privacy regulations, including but not limited to GDPR, CCPA, and other relevant laws governing customer data collection, storage, and protection. RoverPass assumes no liability for non-compliance resulting from event organizers' failure to adhere to legal requirements.
E. Liability and Indemnification
To the maximum extent permitted by law, you agree to hold RoverPass harmless and indemnify it against any claims, damages, or legal disputes arising from your use of RoverPass Ticketing, including but not limited to:
RoverPass shall not be liable for any direct, indirect, incidental, special, or consequential damages resulting from the use or inability to use RoverPass Ticketing. In no event shall RoverPass’ total liability exceed the total amount of ticketing fees paid by the user in the past 12 months.
F. Modification or Termination
RoverPass reserves the right to modify, suspend, or discontinue the RoverPass Ticketing integration at any time without notice or liability. You are responsible for managing your event listings and ensuring service continuity in the event of termination.
G. Dispute Resolution
Any disputes related to RoverPass Ticketing, including payment disputes, refunds, or service issues, must be resolved directly with RoverPass. RoverPass will not act as a mediator between you and the third-party provider, nor will it be responsible for service failures originating from the third-party system.
H. Acknowledgment and Acceptance
By enabling and using RoverPass Ticketing, you acknowledge and agree that:
If you do not agree to these terms, you should not enable or use the RoverPass Ticketing integration.
By enabling RoverPass Channel Manager, you acknowledge and agree to the following terms governing its use, including system functionality, reservation synchronization, user responsibilities, dispute resolution, and limitations of liability.
A. Service Overview
RoverPass Channel Manager connects RoverPass Reservation Software with third-party online travel agencies (OTAs) and partner platforms, allowing for the automatic synchronization of reservations and availability.
RoverPass acts solely as an intermediary in the synchronization process and does not control the functionality, availability, or policies of any OTA or partner platform. Users are responsible for complying with the terms of each external platform when managing their listings and reservations.
B. Reservation Synchronization & System Functionality
RoverPass Channel Manager syncs the following data between RoverPass and Connected OTAs:
For Partner Platforms (e.g., Hipcamp and Spot2Nite), synchronization may vary:
The following must be managed directly on the OTA or partner platform, as changes made in RoverPass will not sync:
Due to API limitations and system latencies, synchronization times may vary. Users are encouraged to verify that listing details remain consistent across all platforms. In cases of overbookings or discrepancies, campground owners must handle modifications or cancellations according to OTA or partner platform policies.
C. User Responsibilities
By using RoverPass Channel Manager, campground owners agree to:
D. Dispute Resolution & Support Process
E. Payment Processing & Revenue Distribution
RoverPass does not process guest payments for OTA bookings. Payments are handled according to each OTA’s policies:
RoverPass is not responsible for payment delays, failed transactions, or disputes arising from OTA payment processing issues. Campgrounds must verify payouts with their respective OTAs.
F. Limitations of Liability
RoverPass provides Channel Manager on an "as-is" and "as-available" basis. While RoverPass offers technical support for Channel Manager integration and API synchronization, it does not guarantee real-time synchronization with OTAs. Users acknowledge that delays, failed synchronizations, or discrepancies resulting from API limitations or connectivity issues are not RoverPass’s responsibility.
RoverPass is not liable for:
G. Termination & Modifications
RoverPass reserves the right to:
Continued use of the service after any modifications constitutes acceptance of the updated terms.
H. Legal Compliance & Governing Law
Users must comply with all applicable tax laws, consumer protection regulations, and OTA requirements when managing reservations. This Agreement and any disputes related to the use of RoverPass Channel Manager will be governed by the laws of the State of Texas. All legal actions must be brought exclusively in the state or federal courts located in Austin, Texas, and both parties agree to submit to the jurisdiction of those courts.
By subscribing to the RoverPass Premium Listing service, you acknowledge and agree to the following terms governing the use, visibility, and limitations of this service.
A. Service Overview
The RoverPass Premium Listing service enhances the visibility of RV parks and campgrounds by prioritizing their placement in search results within the RoverPass Marketplace. This service offers:
Premium Listing is designed to maximize visibility, but RoverPass does not guarantee a specific number of clicks, views, or reservations.
B. Eligibility and Enrollment
To qualify for the Premium Listing service, a property must:
RoverPass reserves the right to review, approve, or deny any Premium Listing application at its discretion.
C. User Responsibilities
As a Premium Listing subscriber, you agree to:
Failure to comply with these responsibilities may result in temporary suspension or permanent removal from the Premium Listing service.
D. Fees and Payment Terms
The Premium Listing service operates on a recurring subscription basis, with fees determined at the time of enrollment.
By continuing to use the Premium Listing service after fee modifications, you agree to the updated pricing terms.
E. Limitation of Liability
By participating in the Premium Listing service, you acknowledge that:
You indemnify RoverPass against any claims related to the performance or effectiveness of your Premium Listing.
F. Termination and Modifications
RoverPass reserves the right to:
Subscribers may opt out of the service at any time, but no refunds will be issued for remaining subscription periods.
G. Governing Law
These Terms will be governed by the laws of the State of Texas. Any disputes arising out of or relating to the Premium Listing service must be resolved exclusively in the state or federal courts located in Austin, Texas, and both parties agree to submit to the jurisdiction of those courts.
These Terms of Service govern your participation in RoverPass' SMS messaging programs. By registering to use RoverPass products and services, including but not limited to the RoverPass Centralized Reservation System, RoverPass Channel Manager, and other offerings, you acknowledge and agree to receive SMS communications as described below. These SMS services facilitate communication between RoverPass, campgrounds, and guests, ensuring efficient notification of reservation details, stay-related updates, and other service-related messages. Your continued use of RoverPass’ services constitutes acceptance of these terms.
A. General SMS Communications – "RoverPass Reservation Alerts"
RoverPass provides SMS messaging services under the “RoverPass Reservation Alerts” program, which allows for the transmission of reservation confirmations, stay-related updates, and service notifications to facilitate seamless communication between guests and campgrounds, as well as between RoverPass and campgrounds. Message frequency varies depending on reservation activity, with users generally receiving one to two messages per week when an active reservation exists. Standard messaging and data rates may apply based on the recipient’s mobile carrier, and RoverPass bears no responsibility for any associated costs incurred by users.
Campgrounds opt into SMS messaging upon accepting the RoverPass Terms of Service during their account registration, whereas guests opt in by voluntarily providing their mobile number and agreeing to SMS notifications as part of the booking or check-in process. Users may opt out of SMS messages at any time by replying STOP to any received message. Additionally, recognized opt-out keywords include UNSUBSCRIBE and EXIT, and in some instances, an unsubscribe link may be provided. If a guest begins a reservation but does not complete the booking process, RoverPass may send an abandoned checkout reminder message. These messages will only be sent if the guest has expressly consented to receiving SMS notifications.
For any inquiries or concerns regarding SMS communications, users may contact RoverPass support via email at hostsupport@RoverPass.com or by phone at (844) 451-3816. Additional information on how RoverPass collects, stores, and processes personal data, including SMS-related data, can be found in the Privacy Policy.
B. Mass SMS Notifications Terms of Service (Premium Feature)
The Mass SMS Feature is a premium service that enables campgrounds to send bulk SMS messages through the RoverPass platform for operational updates, event announcements, or other informational purposes. This service provides campground owners with a direct means of communication with their guests while ensuring compliance with applicable SMS regulations. Billing for this service occurs on a monthly basis, based on the total number of messages sent. In the event of non-payment, RoverPass reserves the right to reduce reservation fee payouts and suspend access to the Mass SMS service until the outstanding balance is resolved.
All messages sent through the Mass SMS service will appear as originating from "RoverPass" and will be transmitted using the dedicated phone number (737) 232-7448. By utilizing this service, campground owners expressly consent to the use of their business name within message content when applicable. However, RoverPass serves solely as the messaging platform and assumes no responsibility for the content, accuracy, or effectiveness of the messages sent. Campgrounds remain entirely responsible for ensuring that all SMS communications are accurate, appropriate, and compliant with relevant legal and regulatory requirements. RoverPass disclaims any liability for direct, indirect, or consequential damages resulting from the use of the Mass SMS service, including but not limited to messaging errors, delivery failures, or unintended recipient communications.
To comply with U.S. SMS regulations, including the Telephone Consumer Protection Act (TCPA), campgrounds must obtain explicit opt-in consent from guests before sending mass SMS messages. Such consent may be collected during the booking or check-in process, and all mass messages must include opt-out instructions. The system recognizes the following keywords as valid opt-out requests: STOP, EXIT, UNSUBSCRIBE. Sending unsolicited SMS messages, spam, or any other form of non-consensual messaging is strictly prohibited and may result in the suspension or termination of a campground’s ability to use the Mass SMS service.
To discontinue the Mass SMS service, campground owners must submit a written cancellation request via email to RoverPass no later than the 30th of the month to prevent automatic renewal for the following billing cycle. Failure to provide timely cancellation will result in continued access to the service and corresponding charges.
Message content is subject to certain restrictions. Specifically, SMS messages must not contain inappropriate, offensive, or illegal material, misleading or fraudulent information, financial incentives such as referral bonuses or cash rewards (e.g., “Get $20 If You Sign Up”), embedded links, or emojis. Messages must also adhere to length limitations, with a maximum allowable message length of 150 characters per SMS. Any message exceeding this limit will be split into multiple SMS segments, with each segment billed separately.
By using the Mass SMS service, campground owners acknowledge and accept these terms, including their responsibilities regarding message compliance, guest consent management, and associated billing obligations. RoverPass reserves the right to modify these terms as necessary to ensure continued compliance with regulatory requirements and industry best practices.
The following terms apply specifically to the Hosted Premium Website Solution offered by RoverPass. By selecting this service, the Customer agrees to the conditions outlined below, including contractual payment obligations, early termination policies, domain transfer conditions, and content access rights.
A. Scope of Service
RoverPass will design, develop, and host a custom website for the Customer, including standard website pages such as a homepage, amenities overview, local area information, location and directions, rates and booking information, contact details, frequently asked questions, and a photo gallery. The website will be structured to support integration with the RoverPass Reservation System.
As part of the service, RoverPass will provide custom logo design and branding guidelines if requested. The website will include an initial SEO setup for search engine indexing, but ongoing SEO maintenance, paid advertisements, and content updates beyond the initial development phase are not included unless separately agreed upon.
All content created and uploaded by RoverPass for the Customer, including text, images, and design elements, will be made available for review before the website launch. The Customer is responsible for providing accurate information and verifying all content before the site goes live.
B. Contractual Obligation and Early Termination
By signing this agreement, the Customer commits to the full contract term selected: either 12 months (1 year) or 24 months (2 years). Canceling the service before the contract term ends does not release the Customer from their financial obligation. If the Customer chooses to terminate the service early, they must: Pay, in full and upfront, the total amount of the remaining monthly fees for the rest of the contract term at the time of cancellation.
Failure to make this payment will result in applicable late fees as outlined in the general Fees and Payments section of this agreement.
Domain Transfer and Hosting Ownership
Content and File Access
A. Service Description
AutoWaivers is an optional add-on service that automates the delivery of liability waivers to campers who complete a reservation through the RoverPass platform. This service enables campground owners to streamline waiver management through automated email distribution, electronic signature capabilities, and centralized storage of signed waivers. Once a camper signs a waiver, the completed document is automatically sent to the campground owner’s registered email address. AutoWaivers operates on a usage-based pricing model, where each waiver sent incurs a fee, regardless of whether the waiver is signed by the camper.
Charges for AutoWaivers are included in the regular RoverPass billing cycle, and users agree to pay all fees associated with the service in accordance with their existing agreement with RoverPass. Fees are non-refundable, including instances where a waiver is sent but not signed by the camper. Failure to pay for AutoWaivers usage may result in suspension of access to the service, and RoverPass reserves the right to take further action as necessary to recover outstanding balances.
B. User Responsibilities
By using AutoWaivers, campground owners acknowledge that they are solely responsible for the content, accuracy, legality, and enforceability of the waivers they distribute. RoverPass does not draft, review, verify, or guarantee the legal validity of any waiver templates provided by users. It is the sole responsibility of the campground owner to ensure that waivers comply with all applicable laws and regulations, including electronic signature laws in their respective jurisdictions. Campground owners should consult with legal professionals to ensure their waivers meet local requirements and are enforceable.
AutoWaivers must be used solely for lawful purposes, and campground owners agree not to misuse the service for fraudulent, misleading, or unauthorized activities. Users are also responsible for maintaining the confidentiality of their account credentials and ensuring that only authorized personnel access AutoWaivers. RoverPass is not responsible for unauthorized access resulting from a failure to implement proper security measures.
C. Limitations of Liability
AutoWaivers is provided “as-is” without warranties of any kind, express or implied, including but not limited to merchantability, fitness for a particular purpose, or non-infringement. RoverPass makes no representations or guarantees regarding the uninterrupted operation or error-free functionality of AutoWaivers. Users acknowledge that they assume full responsibility for the risks associated with using the service.
By using AutoWaivers, campground owners agree to indemnify, defend, and hold harmless RoverPass, its affiliates, employees, and agents from any claims, damages, losses, or legal disputes arising from the use of AutoWaivers. This includes, but is not limited to, disputes with campers or third parties regarding waiver content, enforceability, or compliance with applicable laws. RoverPass shall not be liable for any indirect, incidental, or consequential damages, including loss of profits, data, or business reputation. In any event, RoverPass’ total liability shall not exceed the total fees paid by the user for AutoWaivers in the preceding 12 months.
D. Termination
Campground owners may discontinue their use of AutoWaivers at any time by contacting RoverPass support at hostsupport@RoverPass.com. Upon termination, all pending waivers will be canceled, and no further waivers will be sent. Campground owners remain responsible for any outstanding fees incurred prior to termination.
RoverPass reserves the right to suspend or terminate access to AutoWaivers at its discretion if a user violates these terms, misuses the service, or engages in fraudulent or illegal activity. Such termination may occur without prior notice, and RoverPass shall not be liable for any resulting loss of access to waiver management services.
A. Introduction and Eligibility
These Terms & Conditions ("Terms") govern your participation in the RoverPass Ambassador Program ("Program"). By applying to and/or participating in the Program, you acknowledge that you have read, understood, and agreed to be bound by these Terms. The Program is open to legal residents of the United States who are at least 18 years old and have a valid email address. RoverPass reserves the right to modify, restrict, or terminate participation at any time based on geographic or other criteria.
B. Program Participation, Referral Process, and Commissions
To participate, applicants must complete an online application, watch the required introductory webinar, pass an assessment, and be approved by RoverPass. Once accepted, Ambassadors will promote RoverPass to potential RV park owners, encouraging them to book a free demo and sign up for the platform. RoverPass will provide resources and training materials to support Ambassadors in effectively promoting the Program.
Ambassadors will earn commissions for successful referrals when an RV park owner books a free demo and subsequently signs up for RoverPass. The commission structure and payment terms will be detailed in a separate agreement provided upon acceptance into the Program. To qualify for a commission, the referred RV park owner must complete the booking process and attend a free demo. An additional commission will be earned if the referred RV park signs up within three (3) months of the demo and remains active for a specified period.
C. Marketing, Intellectual Property, and Compliance
Ambassadors are encouraged to promote RoverPass through direct outreach, social media, and participation in RV industry events. All marketing activities must comply with applicable laws and regulations and align with RoverPass' branding and ethical guidelines. Ambassadors may not make false or misleading statements about RoverPass or the Program and must use only approved marketing materials provided by RoverPass.
All intellectual property rights, including trademarks, logos, and promotional materials, remain the exclusive property of RoverPass. Ambassadors may only use RoverPass branding as expressly permitted and must obtain written consent before modifying or using RoverPass assets beyond what is provided. Any unauthorized use of RoverPass intellectual property may result in termination from the Program and legal action.
D. Termination, Independent Contractor Status, and Confidentiality
These Terms remain in effect for as long as an Ambassador participates in the Program. RoverPass may terminate participation at any time, with or without notice, for any reason, including non-compliance. Ambassadors may also terminate their participation by providing written notice to RoverPass. Upon termination, all promotional activities must cease immediately, and unearned commissions will be forfeited.
Ambassadors participate as independent contractors, not employees of RoverPass. As such, they are responsible for all applicable taxes, business expenses, and liabilities associated with their participation in the Program. RoverPass does not provide benefits, reimbursements, or liability coverage for Ambassadors. Ambassadors must keep confidential all non-public information disclosed to them by RoverPass in connection with the Program. This includes, but is not limited to, commission structures, marketing strategies, and business operations. Unauthorized disclosure of confidential information may result in removal from the Program and potential legal action.
E. Limitation of Liability, Indemnification, and Dispute Resolution
RoverPass shall not be liable for any indirect, incidental, consequential, or punitive damages arising from participation in the Program. This includes, but is not limited to, loss of earnings, reputational damage, or expenses incurred due to participation.
By participating in the Program, Ambassadors agree to indemnify and hold harmless RoverPass, its affiliates, officers, and employees from any and all claims, damages, losses, or legal disputes arising from their activities. This includes, but is not limited to, false or misleading claims, unauthorized promotions, or failure to comply with legal regulations.
Any disputes arising out of or related to these Terms shall be governed by the laws of the State of Texas. Ambassadors agree that any legal actions must be brought exclusively in the state or federal courts located in Austin, Texas, and agree to submit to the jurisdiction of those courts.
F. Amendments
RoverPass reserves the right to update or modify these Terms at any time by posting the revised version on the RoverPass website. Continued participation after such updates constitutes acceptance of the new Terms.
A. Overview
RoverPass provides an optional integration with QuickBooks Online to facilitate the automatic synchronization of financial transactions between the RoverPass platform and a user’s QuickBooks Online account. This integration is designed to improve accounting accuracy and streamline financial management for campground owners using RoverPass.
B. Eligibility and Account Requirements
To use the QuickBooks Online integration, you must have an active QuickBooks Online account with a valid subscription. The integration is not available for QuickBooks Desktop or other accounting software. You are responsible for ensuring that your QuickBooks Online account is properly configured to receive data from RoverPass.
C. Data Synchronization
By enabling the QuickBooks Online integration, you authorize RoverPass to transmit financial transaction data, including but not limited to reservation payments, cancellations, adjustments, and payout reports, to your QuickBooks Online account. RoverPass does not guarantee the accuracy or completeness of any data transferred and is not responsible for errors resulting from incorrect mapping, configuration issues, or disruptions in the data transfer process.
D. User Responsibilities
You are solely responsible for:
E. Limitations and Service Availability
The QuickBooks Online integration is provided on an "as-is" and "as-available" basis. RoverPass reserves the right to modify, suspend, or discontinue the integration at any time without prior notice. RoverPass is not responsible for any service interruptions, errors, or downtime caused by issues with QuickBooks Online or third-party services.
F. Fees and Billing
The QuickBooks Online integration may be offered as a free or paid feature, depending on your subscription plan with RoverPass. Any applicable fees will be disclosed at the time of activation. Users are responsible for all subscription fees charged by QuickBooks Online, which are separate from RoverPass fees.
G. Data Privacy and Security
By enabling the QuickBooks Online integration, you acknowledge that financial data will be transferred between RoverPass and QuickBooks Online. RoverPass does not store or retain login credentials for QuickBooks Online. All data transfers occur via secure, encrypted connections in compliance with applicable data protection laws.
H. Disclaimer of Liability
RoverPass makes no warranties, express or implied, regarding the performance, accuracy, or reliability of the QuickBooks Online integration. RoverPass will not be liable for any indirect, incidental, special, consequential, or punitive damages arising from the use of this integration, including but not limited to data loss, financial errors, or disruptions in accounting processes.
I. Termination
You may disable the QuickBooks Online integration at any time through your RoverPass account settings. Upon termination, no further data transfers will occur between RoverPass and QuickBooks Online, but previously synced data will remain in your QuickBooks account. RoverPass reserves the right to disable the integration for any user who violates these terms or misuses the service.
J. Modifications to Terms
RoverPass reserves the right to modify these terms at any time. Any changes will be communicated through the RoverPass platform or via email. Continued use of the QuickBooks Online integration after changes are communicated constitutes acceptance of the updated terms.
The Site, Application And Services May Contain Links To Third-Party Websites Or Resources. You Acknowledge And Agree That RoverPass Is Not Responsible Or Liable For: (I) The Availability Or Accuracy Of Such Websites Or Resources; Or (Ii) The Content, Products, Or Services On Or Available From Such Websites Or Resources. Links To Such Websites Or Resources Do Not Imply Any Endorsement By RoverPass Of Such Websites Or Resources Or The Content, Products, Or Services Available From Such Websites Or Resources. You Acknowledge Sole Responsibility For And Assume All Risk Arising From Your Use Of Any Such Websites Or Resources Or The Content, Products Or Services On Or Available From Such Websites Or Resources.
Some Portions Of The RoverPass Platform Implement Google Maps/Earth Mapping Services, Including Google Maps API(S). Your Use Of Google Maps/Earth Is Subject To Google's Terms Of Use.
We Welcome And Encourage You To Provide Feedback, Comments And Suggestions For Improvements To The Site, Application And Services ("Feedback"). You May Submit Feedback By Emailing Us, Through The "Contact" Section Of The Site And Application, Or By Other Means Of Communication. You Acknowledge And Agree That All Feedback You Give Us Will Be The Sole And Exclusive Property Of RoverPass And You Hereby Irrevocably Assign To RoverPass And Agree To Irrevocably Assign To RoverPass All Of Your Right, Title, And Interest In And To All Feedback, Including Without Limitation All Worldwide Patent, Copyright, Trade Secret, Moral And Other Proprietary Or Intellectual Property Rights Therein, And Waive Any Moral Rights You May Have In Such Feedback. At RoverPass 's Request And Expense, You Will Execute Documents And Take Such Further Acts As RoverPass May Reasonably Request To Assist RoverPass To Acquire, Perfect, And Maintain Its Intellectual Property Rights And Other Legal Protections For The Feedback.
Platform Fee
Once A Reservation Is Created And Payment Is Processed And RoverPass Has Provided The Services, The RoverPass Platform Fee Becomes Nonrefundable (“RoverPass Fee”).
RV Park Payouts For Reservations
Each RV Park Is Responsible For Enforcing Its Own Cancellation Policy Regarding Any Funds Received For Reservations. Refunds Of Money Received By An RV Park (Less Credit Card Fees (As Defined Below), The RoverPass Fee, And Any Other Agreed Upon Fees) May Be Issued Through The RoverPass ’s Online Platform At The RV Park’s Discretion.
Credit Card Fees
Credit Card Processing Fees Are Charged To RoverPass By Stripe And Are Nonrefundable (“Credit Card Fees”).
Refund Total
In The Event Of A Refund To A Guest After A Payment Is Processed, The Total Refund Cannot Exceed The Amount That Was Paid Out To The RV Park.
Refund Disputes
In The Event Of A Credit Card Dispute By A Guest, The RV Park Will Be Responsible For Repaying Any Funds Lost In The Dispute. These Funds Include The Reservation Amount, Credit Card Fees, The Additional Dispute Fee, And Lost RoverPass Fees.
The Site, Application, Services, And Collective Content Are Protected By Copyright, Trademark, And Other Laws Of The United States And Foreign Countries. You Acknowledge And Agree That The Site, Application, Services And Collective Content, Including All Associated Intellectual Property Rights, Are The Exclusive Property Of RoverPass And Its Licensors. You Will Not Remove, Alter Or Obscure Any Copyright, Trademark, Service Mark Or Other Proprietary Rights Notices Incorporated In Or Accompanying The Site, Application, Services, Or Collective Content. All Trademarks, Copyrights, Service Marks, Logos, Trade Names, And Any Other Proprietary Designations Of RoverPass Used On Or In Connection With The Site, Application, Services, And RoverPass Content Are Copyrighted, Trademarked, Or Registered As Trademarks Of RoverPass In The US And Abroad. Trademarks, Copyrighted Material, Service Marks, Logos, Trade Names And Any Other Proprietary Designations Of Third Parties Used On Or In Connection With The Site, Application, Services, And RoverPass Content Are Used For Identification Purposes Only And May Be The Property Of Their Respective Owners. As A RV Park, Guest, Or Member, You Understand And Agree That You Are Bound By The Additional Terms, Guidelines And Policies That Apply To Your Use Of The Site, Application, Services And Collective Content, Including RoverPass 's Trademark & Branding Guidelines (As May Be Updated From Time To Time).
Subject To Your Compliance With These Terms, RoverPass Grants You A Limited Non-Exclusive, Non-Transferable License To Download And Install A Copy Of The Application On Each Mobile Device Or Computer That You Own Or Control And Run Such Copy Of The Application Solely For Your Own Personal Use.
Subject To Your Compliance With These Terms And RoverPass 's Trademark & Branding Guidelines, RoverPass Grants You A Limited, Non-Exclusive, Non-Transferable License, To (I) Access And View Any RoverPass Content Solely For Your Personal And Non-Commercial Purposes And (Ii) Access And View Any Member Content To Which You Are Permitted Access, Solely For Your Personal And Non-Commercial Purposes. You Have No Right To Sublicense The License Rights Granted In This Section.
You Will Not Use, Copy, Adapt, Modify, Prepare Derivative Works Based Upon, Distribute, License, Sell, Transfer, Publicly Display, Publicly Perform, Transmit, Broadcast Or Otherwise Exploit The Site, Application, Services, Or Collective Content, Except As Expressly Permitted In These Terms. No Licenses Or Rights Are Granted To You By Implication Or Otherwise Under Any Intellectual Property Rights Owned Or Controlled By RoverPass Or Its Licensors, Except For The Licenses And Rights Expressly Granted In These Terms.
RoverPass May, In Its Sole Discretion, Permit You To Post, Upload, Publish, Submit Or Transmit Member Content. By Making Available Any Member Content On Or Through The Site, Application, Services, Or Through RoverPass Promotional Campaigns, You Hereby Grant To RoverPass A Worldwide, Irrevocable, Perpetual (Or For The Term Of The Protection), Non-Exclusive, Transferable, Royalty-Free License, With The Right To Sublicense, To Use, View, Copy, Adapt, Modify, Distribute, License, Sell, Transfer, Publicly Display, Publicly Perform, Transmit, Stream, Broadcast, Access, View, And Otherwise Exploit Such Member Content On, Through, By Means Of Or To Promote Or Market The Site, Application And Services. RoverPass Does Not Claim Any Ownership, Copyright, Or Trademark Rights In Any Such Member Content And Nothing In These Terms Will Be Deemed To Restrict Any Rights That You May Have To Use And Exploit Any Such Member Content. You Acknowledge And Agree That You Are Solely Responsible For All Member Content That You Make Available Through The Site, Application, Services Or Through RoverPass Promotional Campaigns. Accordingly, You Represent And Warrant That: (I) You Either Are The Sole And Exclusive Owner Of All Member Content That You Make Available Through The Site, Application, Services Or Through RoverPass Promotional Campaigns Or You Have All Rights, Licenses, Consents And Releases That Are Necessary To Grant To RoverPass The Rights In Such Member Content, As Contemplated Under These Terms; And (Ii) Neither The Member Content Nor Your Posting, Uploading, Publication, Submission Or Transmittal Of The Member Content Or RoverPass 's Use Of The Member Content (Or Any Portion Thereof) On, Through Or By Means Of The Site, Application, The Services Or RoverPass Promotional Campaigns Will Infringe, Misappropriate Or Violate A Third Party's Patent, Copyright, Trademark, Trade Secret, Moral Rights Or Other Proprietary Or Intellectual Property Rights, Or Rights Of Publicity Or Privacy, Or Result In The Violation Of Any Applicable Law Or Regulation.
RoverPass Respects Copyright Law And Expects Its Users To Do The Same. It Is RoverPass's Policy To Terminate In Appropriate Circumstances The RoverPass Accounts Of Members Or Other Account Holders Who Repeatedly Infringe Or Are Believed To Be Repeatedly Infringing The Rights Of Copyright Or Trademark Holders. Any Suspected Violations Or Infringements Of Copyrights Or Other Intellectual Property Rights Of Others Should Be Immediately Reported To RoverPass. Should RoverPass Receive A Copyright Infraction Related To Images, Copy, Or Other Material Used By An RV Park, RoverPass Will Notify The Park And Reserves The Right To Take Appropriate Action, Including The Assessment Of Penalties.
Unless Otherwise Defined In A Sponsorship And Service Agreement Or Scope Of Service Agreement, This Agreement Shall Be Effective As Follows:
Central Reservation System: This Service Operates On A Month-To-Month Basis, Automatically Renewing Every 30 Days Unless Terminated By Either Party.
Premium Website Plans: These Services Are Provided On A Fixed 1-Year Or 2-Year Contract, Depending On The Selected Package. They Automatically Renew For The Same Term Unless Canceled With Proper Notice.
For The Avoidance Of Doubt, Should You Enter Into A Sponsorship And Service Agreement, The Terms Of The Sponsorship And Service Agreement Shall Prevail In A Conflict With This Agreement.
A. Termination For Convenience
Central Reservation System: You May Terminate Your Subscription At Any Time By Using The "Cancel Account" Feature On The Site Or By Emailing Us. Termination Will Be Effective At The End Of The Current 30-Day Billing Cycle.
Premium Website Plans: You May Terminate Your Premium Website Plan At The End Of The Current Term By Providing Written Notice At Least 60 Days Before Renewal. Early Termination Is Not Permitted, And The Full Remaining Balance Of The Contracted Term Must Be Paid If Canceled Before The Term Ends. If No Notice Is Given, The Agreement Will Automatically Renew For The Same Term (1 Year Or 2 Years).
RoverPass Termination: RoverPass May Terminate This Agreement At Any Time By Providing 30 Days’ Written Notice To Your Registered Email Address.
B. Termination For Breach, Suspension, And Other Measures
RoverPass May Immediately Terminate This Agreement Without Notice If:
C. Consequences
If We Take Any Of The Measures Described Above, RoverPass May (I) Communicate To Your Guests Or RV Parks That A Pending Or Confirmed Booking Has Been Cancelled, (Ii) Refund Your Guests In Full For Any And All Confirmed Bookings, Irrespective Of Preexisting Cancellation Policies, (Iii) Support Your Guests, On An Exceptional Basis, In Finding Potential Alternative Accommodations, And (Iv) You Will Not Be Entitled To Any Compensation For Confirmed Bookings That Were Cancelled.
If RoverPass Or You Terminate This Agreement, RoverPass Does Not Have An Obligation To Delete Or Return To You Any Of Your Member Content, Including But Not Limited To Any Reviews Or Feedback. When This Agreement Has Been Terminated, You Are Not Entitled To A Restoration Of Your RoverPass Account Or Any Of Your Member Content. If Your Access To Or Use Of The Site, Application, And Services Has Been Limited Or Your RoverPass Account Has Been Suspended Or This Agreement Has Been Terminated By Us, You May Not Register A New RoverPass Account Or Attempt To Access And Use The Site, Application, And Services Through Other RoverPass Accounts.
D. Survival
If RoverPass Or You Terminate This Agreement, The Clauses Of These Terms That Reasonably Should Survive Termination Of The Agreement Will Remain In Effect.
IF YOU CHOOSE TO USE THE SITE, APPLICATION, SERVICES OR COLLECTIVE CONTENT OR PARTICIPATE IN THE REFERRAL PROGRAM, YOU DO SO AT YOUR SOLE RISK. YOU ACKNOWLEDGE AND AGREE THAT RoverPass DOES NOT HAVE AN OBLIGATION TO CONDUCT BACKGROUND OR REGISTERED SEX OFFENDER CHECKS ON ANY MEMBER, INCLUDING, BUT NOT LIMITED TO, GUESTS AND RV PARKS, BUT MAY CONDUCT SUCH BACKGROUND OR REGISTERED SEX OFFENDER CHECKS IN ITS SOLE DISCRETION. IF WE CHOOSE TO CONDUCT SUCH CHECKS, TO THE EXTENT PERMITTED BY APPLICABLE LAW, WE DISCLAIM WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, THAT SUCH CHECKS WILL IDENTIFY PRIOR MISCONDUCT BY A USER OR GUARANTEE THAT A USER WILL NOT ENGAGE IN MISCONDUCT IN THE FUTURE.
THE SITE, APPLICATION, SERVICES, COLLECTIVE CONTENT AND REFERRAL PROGRAM ARE PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED. WITHOUT LIMITING THE FOREGOING, ROVERPASS EXPLICITLY DISCLAIMS ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, QUIET ENJOYMENT OR NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE. RoverPass MAKES NO WARRANTY THAT THE SITE, APPLICATION, SERVICES, COLLECTIVE CONTENT, INCLUDING, BUT NOT LIMITED TO, THE LISTINGS OR ANY ACCOMMODATIONS, OR THE REFERRAL PROGRAM WILL MEET YOUR REQUIREMENTS OR BE AVAILABLE ON AN UNINTERRUPTED, SECURE, OR ERROR-FREE BASIS. ROVERPASS MAKES NO WARRANTY REGARDING THE QUALITY OF ANY LISTINGS, ACCOMMODATIONS, RV PARKS, GUESTS, YOUR ACCRUAL OF RoverPass TRAVEL CREDITS, THE SERVICES OR COLLECTIVE CONTENT OR THE ACCURACY, TIMELINESS, TRUTHFULNESS, COMPLETENESS OR RELIABILITY OF ANY COLLECTIVE CONTENT OBTAINED THROUGH THE SITE, APPLICATION, SERVICES OR REFERRAL PROGRAM.
NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED FROM RoverPass OR THROUGH THE SITE, APPLICATION, SERVICES OR COLLECTIVE CONTENT, WILL CREATE ANY WARRANTY NOT EXPRESSLY MADE HEREIN.
YOU ARE SOLELY RESPONSIBLE FOR ALL OF YOUR COMMUNICATIONS AND INTERACTIONS WITH OTHER USERS OF THE SITE, APPLICATION OR SERVICES AND WITH OTHER PERSONS WITH WHOM YOU COMMUNICATE OR INTERACT AS A RESULT OF YOUR USE OF THE SITE, APPLICATION OR SERVICES, INCLUDING, BUT NOT LIMITED TO, ANY RV PARKS OR GUESTS. YOU UNDERSTAND THAT RoverPass DOES NOT MAKE ANY ATTEMPT TO VERIFY THE STATEMENTS OF USERS OF THE SITE, APPLICATION OR SERVICES OR TO REVIEW OR VISIT ANY ACCOMMODATIONS. RoverPass MAKES NO REPRESENTATIONS OR WARRANTIES AS TO THE CONDUCT OF USERS OF THE SITE, APPLICATION OR SERVICES OR THEIR COMPATIBILITY WITH ANY CURRENT OR FUTURE USERS OF THE SITE, APPLICATION OR SERVICES. YOU AGREE TO TAKE REASONABLE PRECAUTIONS IN ALL COMMUNICATIONS AND INTERACTIONS WITH OTHER USERS OF THE SITE, APPLICATION OR SERVICES AND WITH OTHER PERSONS WITH WHOM YOU COMMUNICATE OR INTERACT AS A RESULT OF YOUR USE OF THE SITE, APPLICATION OR SERVICES, INCLUDING, BUT NOT LIMITED TO, GUESTS AND RV PARKS, PARTICULARLY IF YOU DECIDE TO MEET OFFLINE OR IN PERSON REGARDLESS OF WHETHER SUCH MEETINGS ARE ORGANIZED BY ROVERPASS. ROVERPASS EXPLICITLY DISCLAIMS ALL LIABILITY FOR ANY ACT OR OMISSION OF ANY GUEST OR OTHER THIRD PARTY.
YOU ACKNOWLEDGE AND AGREE THAT, TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE ENTIRE RISK ARISING OUT OF YOUR ACCESS TO AND USE OF THE SITE, APPLICATION, SERVICES AND COLLECTIVE CONTENT, YOUR LISTING OR BOOKING OF ANY ACCOMMODATIONS VIA THE SITE, APPLICATION AND SERVICES, YOUR PARTICIPATION IN THE REFERRAL PROGRAM, AND ANY CONTACT YOU HAVE WITH OTHER USERS OF RoverPass WHETHER IN PERSON OR ONLINE REMAINS WITH YOU. NEITHER RoverPass NOR ANY OTHER PARTY INVOLVED IN CREATING, PRODUCING, OR DELIVERING THE SITE, APPLICATION, SERVICES, COLLECTIVE CONTENT OR THE REFERRAL PROGRAM WILL BE LIABLE FOR ANY INCIDENTAL, SPECIAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS, LOSS OF DATA OR LOSS OF GOODWILL, SERVICE INTERRUPTION, COMPUTER DAMAGE OR SYSTEM FAILURE OR THE COST OF SUBSTITUTE PRODUCTS OR SERVICES, OR FOR ANY DAMAGES FOR PERSONAL OR BODILY INJURY OR EMOTIONAL DISTRESS ARISING OUT OF OR IN CONNECTION WITH THESE TERMS, FROM THE USE OF OR INABILITY TO USE THE SITE, APPLICATION, SERVICES OR COLLECTIVE CONTENT, FROM ANY COMMUNICATIONS, INTERACTIONS OR MEETINGS WITH OTHER USERS OF THE SITE, APPLICATION, OR SERVICES OR OTHER PERSONS WITH WHOM YOU COMMUNICATE OR INTERACT AS A RESULT OF YOUR USE OF THE SITE, APPLICATION, SERVICES, OR YOUR PARTICIPATION IN THE REFERRAL PROGRAM OR FROM YOUR LISTING OR BOOKING OF ANY ACCOMMODATION VIA THE SITE, APPLICATION AND SERVICES, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT RoverPass HAS BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGE, EVEN IF A LIMITED REMEDY SET FORTH HEREIN IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE.
EXCEPT FOR OUR OBLIGATIONS TO PAY AMOUNTS TO APPLICABLE RV PARKS PURSUANT TO THESE TERMS OR AN APPROVED PAYMENT REQUEST UNDER THE ROVERPASS RV PARK GUARANTEE, IN NO EVENT WILL ROVERPASS'S AGGREGATE LIABILITY ARISING OUT OF OR IN CONNECTION WITH THESE TERMS AND YOUR USE OF THE SITE, APPLICATION AND SERVICES INCLUDING, BUT NOT LIMITED TO, FROM YOUR LISTING OR BOOKING OF ANY ACCOMMODATION VIA THE SITE, APPLICATION AND SERVICES, OR FROM THE USE OF OR INABILITY TO USE THE SITE, APPLICATION, SERVICES, OR COLLECTIVE CONTENT OR YOUR PARTICIPATION IN THE REFERRAL PROGRAM AND IN CONNECTION WITH ANY ACCOMMODATION OR INTERACTIONS WITH ANY OTHER MEMBERS, EXCEED THE AMOUNTS YOU HAVE PAID OR OWE FOR BOOKINGS VIA THE SITE, APPLICATION AND SERVICES AS A GUEST IN THE TWELVE (12) MONTH PERIOD PRIOR TO THE EVENT GIVING RISE TO THE LIABILITY, OR IF YOU ARE AN RV PARK, THE AMOUNTS PAID BY ROVERPASS TO YOU IN THE TWELVE (12) MONTH PERIOD PRIOR TO THE EVENT GIVING RISE TO THE LIABILITY, OR ONE HUNDRED U.S. DOLLARS (US$100), IF NO SUCH PAYMENTS HAVE BEEN MADE, AS APPLICABLE. THE LIMITATIONS OF DAMAGES SET FORTH ABOVE ARE FUNDAMENTAL ELEMENTS OF THE BASIS OF THE BARGAIN BETWEEN ROVERPASS AND YOU. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.
You Agree To Release, Defend, Indemnify, And Hold RoverPass And Its Affiliates And Subsidiaries, And Their Officers, Directors, Employees And Agents, Harmless From And Against Any Claims, Liabilities, Damages, Losses, And Expenses, Including, Without Limitation, Reasonable Legal And Accounting Fees, Arising Out Of Or In Any Way Connected With (A) Your Access To Or Use Of The Site, Application, Services, Or Collective Content Or Your Violation Of These Terms; (B) Your Member Content; (C) Your (I) Interaction With Any Member, (Ii) Booking Of An Accommodation, Or (Iii) Creation Of A Listing; (D) The Use, Condition Or Rental Of An Accommodation By You, Including But Not Limited To Any Injuries, Losses, Or Damages (Compensatory, Direct, Incidental, Consequential Or Otherwise) Of Any Kind Arising In Connection With Or As A Result Of A Rental, Booking Or Use Of An Accommodation; And (E) Your Participation In The Referral Program Or Your Accrual Of Any RoverPass Travel Credits.
You May Not Use, Export, Re-Export, Import, Or Transfer The Application Except As Authorized By United States Law, The Laws Of The Jurisdiction In Which You Obtained The Application, And Any Other Applicable Laws. In Particular, But Without Limitation, The Application May Not Be Exported Or Re-Exported: (A) Into Any United States Embargoed Countries; Or (B) To Anyone On The U.S. Treasury Department's List Of Specially Designated Nationals Or The U.S. Department Of Commerce's Denied Persons List Or Entity List. By Using The Site, Application And Services, You Represent And Warrant That (I) Neither You Nor Your Listed Accommodation Is Located In A Country That Is Subject To A U.S. Government Embargo, Or That Has Been Designated By The U.S. Government As A "Terrorist Supporting" Country And (Ii) You Are Not Listed On Any U.S. Government List Of Prohibited Or Restricted Parties. You Also Will Not Use The Site, Application And Services For Any Purpose Prohibited By U.S. Law, Including The Development, Design, Manufacture Or Production Of Missiles, Or Nuclear, Chemical Or Biological Weapons. RoverPass Does Not Permit Listings Associated With Certain Countries Due To U.S. Embargo Restrictions. In Addition To Complying With The Above, You Must Also Comply With Any Relevant Export Control Laws In Your Local Jurisdiction.'
Except As They May Be Supplemented By Additional RoverPass Policies, Guidelines, Standards, Or Terms For A Specific Product, Feature, Service Or Offering, These Terms Constitute The Entire And Exclusive Understanding And Agreement Between RoverPass And You Regarding The Site, Application, Services, Collective Content (Excluding Payment Services), And Any Bookings Or Listings Of Accommodations Made Via The Site, Application And Services (Excluding Payment Services), And These Terms Supersede And Replace Any And All Prior Oral Or Written Understandings Or Agreements Between RoverPass And You Regarding Bookings Or Listings Of Accommodations, The Site, Application, Services, And Collective Content (Excluding Payment Services).
You May Not Assign Or Transfer These Terms, By Operation Of Law Or Otherwise, Without RoverPass 's Prior Written Consent. Any Attempt By You To Assign Or Transfer These Terms, Without Such Consent, Will Be Null And Of No Effect. RoverPass May Assign Or Transfer These Terms, At Its Sole Discretion, Without Restriction. Subject To The Foregoing, These Terms Will Bind And Inure To The Benefit Of The Parties, Their Successors And Permitted Assigns.
Any Notices Or Other Communications Permitted Or Required Hereunder, Including Those Regarding Modifications To These Terms, Will Be In Writing And Given By RoverPass (I) Via Email (In Each Case To The Address That You Provide), Or (Ii) By Posting To The Site Or Via The Application. For Notices Made By E-Mail, The Date Of Receipt Will Be Deemed The Date On Which Such Notice Is Transmitted.
These Terms And Your Use Of The Services Will Be Interpreted In Accordance With The Laws Of The State Of Texas And The United States Of America, Without Regard To Its Conflict-Of-Law Provisions. You And We Agree To Submit To The Personal Jurisdiction In A Court Of Competent Jurisdiction Located In Travis County, Austin, Texas For Any Actions For Which The Parties Retain The Right To Seek Injunctive Or Other Equitable Relief In A Court Of Competent Jurisdiction To Prevent The Actual Or Threatened Infringement, Misappropriation Or Violation Of A Party's Copyrights, Trademarks, Trade Secrets, Patents, Or Other Intellectual Property Rights, As Set Forth In The Dispute Resolution Provision Below.
If You Reside In The United States, You And RoverPass Agree That Any Dispute, Claim Or Controversy Arising Out Of Or Relating To These Terms Or The Breach, Termination, Enforcement, Interpretation Or Validity Thereof, Or To The Use Of The Services Or Use Of The Site, Application Or Collective Content (Collectively, "Disputes") Will Be Settled By Binding Mediation, Except That Each Party Retains The Right To Seek Injunctive Or Other Equitable Relief In A Court Of Competent Jurisdiction To Prevent The Actual Or Threatened Infringement, Misappropriation Or Violation Of A Party's Copyrights, Trademarks, Trade Secrets, Patents, Or Other Intellectual Property Rights. You Acknowledge And Agree That You And RoverPass Are Each Waiving The Right To A Trial By Jury Or To Participate As A Plaintiff Or Class Member In Any Purported Class Action Lawsuit, Class-Wide Arbitration, Private Attorney-General Action, Or Any Other Representative Proceeding. Further, Unless Both You And RoverPass Otherwise Agree In Writing, The Arbitrator May Not Consolidate More Than One Person's Claims, And May Not Otherwise Preside Over Any Form Of Any Class Or Representative Proceeding. If This Specific Paragraph Is Held Unenforceable, Then The Entirety Of This "Dispute Resolution" Section Will Be Deemed Void. Except As Provided In The Preceding Sentence, This "Dispute Resolution" Section Will Survive Any Termination Of These Terms.
These Terms May Not Be Amended Or Modified Except In A Writing Executed By An Authorized Representative Of The Parties Or RoverPass . The Failure Of RoverPass To Enforce Any Right Or Provision Of These Terms Will Not Constitute A Waiver Of Future Enforcement Of That Right Or Provision. The Waiver Of Any Such Right Or Provision Will Be Effective Only If In Writing And Signed By A Duly Authorized Representative Of RoverPass . Except As Expressly Set Forth In These Terms, The Exercise By Either Party Of Any Of Its Remedies Under These Terms Will Be Without Prejudice To Its Other Remedies Under These Terms Or Otherwise. If For Any Reason An Arbitrator Or A Court Of Competent Jurisdiction Finds Any Provision Of These Terms Invalid Or Unenforceable, That Provision Will Be Enforced To The Maximum Extent Permissible And The Other Provisions Of These Terms Will Remain In Full Force And Effect.
The Parties Hereby Represent And Warrant To Each Other That (I) They Are Duly Organized, Validly Existing And In Good Standing Under The Laws Of The State Of Their Formation; (Ii) Have All Requisite Power And Authority To Enter Into These Terms And To Carry Out The Transactions Contemplated Hereby And Are Not Insolvent Or Entering The Zone Of Insolvency; (Iii) The Entering Into And Performing Of These Terms Will Not Result In Any Breach Of, Or Constitute Default Under, Any Other Agreement To Which It Is A Party, Including, Without Limitation, Any Other Agreement For The Sale Of Tickets; And (Iv) There Is No Claim, Action, Suit, Proceeding, Charge Or Investigation Pending, Or To Its Knowledge, Currently Threatened (In Writing Or Orally), Against It That Could Reasonably Be Expected To Be Material To It.
You Hereby Represent And Warrant To RoverPass That If You Have Supplied (I) The Financial Statements, Inventory Reports, Reservation Sales Data, Entity Ownership Information, And Any Other Information Provided By You, If Any, To RoverPass Verbally Or In Writing (“Diligence”) Are True And Correct In All Material Respects, (Ii) You Do Not Have Any Material Liabilities (Whether Contingent Or Otherwise) Other Than Those Set Forth In The Financial Statements Provided As Part Of The Diligence, (Iii) You Either (A) Owns The Real Property Where The Accommodations Are Located, Free And Clear Of All Encumbrances (Other Than Those Disclosed) Or (B) Have A Binding, Valid, Existing Real Property Lease And Has The Right To Occupy The Real Property Where The Accommodations Are Located And Such Right Will Not Expire During The Term, And (Iv) You Have The Sole Right To Control Booking And Reservations For, And Grant Exclusivity To RoverPass For All Bookings And Reservations For Accommodations. During The Term, RoverPass Reserves The Right To Request Updated Diligence From You And The You Shall Promptly Provide To RoverPass Such Requested Updated Diligence.
You Understand And Acknowledge That RoverPass Must Comply With The Laws Of The United States, Including The U.S. Foreign Corrupt Practices Act (The “Anti-Corruption Laws”). You Represent And Warrant That Neither You Nor Any Of Your Employees, Officers And Directors Have Never Been The Subject Of Any Investigations, Accusations, Proceedings, Claims, Demands Or Alleged Violations Of Anti-Corruption Laws. You Covenant And Agree To Strictly Adhere To All Applicable Anti-Corruption Laws In Connection With Fulfilling Its Obligations Under These Terms.
These Terms Do Not And Are Not Intended To Confer Any Rights Or Remedies Upon Any Person Other Than The Parties.
If You Have Any Questions About These Terms Please Contact RoverPass at hostsupport@roverpass.com.
Any Prevention Of Or Delay In RoverPass ’s Performance Hereunder Due To Labor Disputes, Acts Of God, Governmental Restrictions, Enemy Or Hostile Governmental Action, Fire Or Other Casualty Or Other Causes Beyond Reasonable Control Shall Excuse RoverPass ’s Performance Of Its Obligations Hereunder For A Period Equal To The Duration Of Any Such Prevention Or Delay.
RoverPass Shall Be Entitled To Offset Any Amounts Payable To RoverPass By You Under These Terms Or Any Other Agreement Between RoverPass And You Against Any Amounts Payable By RoverPass To You. This Includes, But Is Not Limited To, The Deduction Of Unpaid Fees, Penalties, Chargebacks, Or Other Outstanding Balances From Any Payments Due To You, Such As Reservation Payouts Or Other Credits.
If The Amounts Payable To You Are Insufficient To Cover The Amounts Owed To RoverPass, You Remain Responsible For The Remaining Balance, Which Must Be Paid In Accordance With The Payment Terms Set Forth In This Agreement.
RoverPass Categorizes Incidents Into Four Levels Based On Their Severity And Impact On Users. These Levels Are Defined As Follows:
Incident Level Definitions
Level 1 - Critical
A Catastrophic Interruption To A User’s High Priority Service That Has Affected Or Could Affect All Users.
All Users Are Receiving Page Errors
Supporters Are Not Able To Complete Their Event Sign Up
Supporters Are Not Able To Progress To The Payment Pages
The Company Fails To Send Confirmation Emails
All Users Are Not Able To Sign Into Customized Web Portal
Level 2 - Significant
A Significant Interruption To A User’s High Priority Service That Has Affected Or Could Affect Multiple Users Due To Restrictive Use Of The Application.
Significant Performance Degradation Of The Event Sign Up Journey
Significant Performance Degradation Of The Emails Sent From Ticketing Solution
Level 3 - Important
An Interruption To A User’s Medium Priority Service That Has Affected Or Could Affect Multiple Users Due To Restrictive Use Of The Application.
A Functionality Or Cosmetic Issue With A Component Of The Email Service
Level 4 - Minor
A Minor Event That Results In Minimal Or No Interruptions To Normal Operations And No Impact On The Infrastructure.
This Includes How-To Questions, Installation And Configuration Inquiries, Enhancement Requests, Or Documentation Questions
New Feature Identified
Incident Progress Targets
The Company Will Allocate The Appropriate Service Level To Each Incident, And The Partner Will Be Informed Of The Level Assigned.
Incident Priority Max Response Max Resolution Contact / Escalation Every (Hours)
Level 1 60 Minutes 4 Hours 1
Level 2 1 Working Day 2 Working Days 24
Level 3 7 Working Days 14 Working Days 24 (If Applicable)
Level 4 - - 24 (If Applicable)
Service Details
Level 1 - Critical
Receipt Of Report With A Reproducible Example Is Required. The Company Will Use Its Reasonable Endeavors To Provide A Remedy Or Workaround As Soon As Possible, And A Developer Resource Will Be Utilized Until This Is Achieved. The Company Has Business Level Support With Amazon Web Services (Aws) And Will Manage All Interactions With The Third Party Supplier. Aws Slas Are Response Time Less Than One Hour, 24/7 Support Via Phone, Chat, Email, And Live Screen Sharing. Primary Case Handling Is By Cloud Support Engineers With Direct Escalation To Second Line, Bypassing The Cloud Support Associate (First Line) Level.
Level 2 - Significant
Receipt Of Report With A Reproducible Example Is Required. The Company Will Use Its Reasonable Endeavors To Provide A Remedy Or Workaround As Soon As Possible.
Level 3 - Important
Any Fix Will Be Available In The Subsequent Release Unless The Release Is Scheduled To Be Made Public Within 28 Days Of The Report.
Level 4 - Minor
Upon Confirmation Of Receipt Of The Report And A Reproducible Example, The Company Will Add This Feature Request To The Wish List. The Wish List Will Be Prioritized In Discussions With The Partner To Add Features To Subsequent Releases.
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