Palm Canyon Hotel and RV Resort

Rules

Cancellation Policy

We will gladly provide a full refund for changes or cancellation at RV sites and hotel rooms as long as a 3-day advance notice is given. For our Airstream/Vintage Trailer Rentals, a 10-day notice is needed to give us enough time to resell them. If less notice is provided your deposit of the first night will be forfeited. Deposits are not refundable or transferable for cancellations over major holiday weekends (Memorial Day, Labor Day, Independence Day and Thanksgiving). A deposit equal to the first night’s stay will be collected at the time of all reservations. This applies to all RV and tent sites and hospitality units. For group bookings, a credit card on file is required prior to making any confirmed reservations. The reservations will be charged to the credit card on file. The balance will be charged to the credit card on file 14 days prior to the start of the event. There will be a processing fee of $10 per campsite/rental for changes or cancellations made. There are no refunds for cancellations or changes made less than 14 days prior to the arrival date.

Check-In/Check-Out Policy

You may check in at 12:30 PM for RV sites and at 3:00 PM for Airstream/Vintage Trailer Rentals & Hotel Rooms. All check outs are at 11:00 AM. The front desk may be able to arrange a late checkout, if available. Additional fees may apply. In order to ensure availability for incoming guests please plan prompt departures.

Vehicle Policy

One habitable and one non-habitable vehicle are allowed per site and must be parked completely on the site. Extra vehicles may be included for a fee of $5 per day/$25 per week subject to availability. All vehicle license numbers must be recorded at the Main Office and anyone operating a motor vehicle must have a valid driver’s license. On-site vehicle maintenance is strictly prohibited.

Pet Policy

At RV sites, pets are welcomed but must be registered at the front desk upon arrival. In hotel rooms, airstreams, and vintage trailers,there is a two pet maximum, 35 lbs. or smaller. A one-time non-refundable pet cleaning fee of $50.00 will apply. An additional refundable $100 damage deposit is collected. Pets must be kept on a maximum 10 foot leash at all times and under the control of their owner; or must be left inside guest accommodation. Pets may not be left outside unattended. Guests are responsible to "clean up" after their pet. All pet droppings must be properly disposed of in a trash receptacle. Pets are prohibited in Resort buildings and amenity areas. For the protection of, and in consideration of our guests, noisy, vicious or unruly pets are not allowed. Guests who are unable to control their pets must remove them from the premises, or the animal may be taken by local animal control authorities. Additionally, exotic pets are strictly prohibited. Please be advised that guests should carry proof of pet’s current vaccinations.

Quiet Hours

Quiet hours are from 10 pm-8 am. Please be courteous to other guests around you. Profanity or violence towards others and the park team will not be tolerated. Loud, objectionable noise is not allowed at any time. Inconsiderate guests will be asked to leave.

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