Mystic Quarry Resort

Rules

RESERVATIONS

Must be 21 or older to rent a hospitality unit, RV or tent site All reservations require a valid credit card. We accept all major cards except Diners Club. Pre-paid credit cards will not be accepted. We require a minimum 2-night reservation on weekends and a minimum 3-night reservation during major holidays. One-night stays are subject to an additional cleaning fee ($25-$45). We require a deposit with each reservation equal to at least the first night including applicable taxes. The deposit will remain on file until after departure and will be used to cover excessive cleaning fees or damage to the unit. Deposits will be refunded less applicable charges within 5 business days after departure. (subject to issuing bank processing timelines). Cancellations must be communicated by phone call or in person during business hours. Cancellation received within 14 days of your arrival date are subject to 100% forfeiture of the deposit.

INDOOR ACCOMMODATIONS

Check In @ 3 pm & Check Out @ 11 am. We may be able to accommodate an early arrival or late departure for an additional fee. You must call ahead to verify availability. Rates for indoor accommodation include the number of guest prescribed (or listed) for the unit, additional guests are subject to $20/night fee and limited to one extra guest per unit. Only dogs are allowed in some designated units and are subject to additional fee and deposit. Please discuss with the front desk and see our dog policy below regarding breeds and dog-friendly accommodations. All units are strictly non-smoking. An excessive cleaning fee will be assessed if this policy is violated. Upon departure, return your keys to the front desk or deposit them in the drop box located just outside our office. Each lost key is subject to a $50 re-keying charge. Guests staying in our indoor accommodations are required to leave units in good condition upon departure. You are required to bag all trash and clean dishes prior to departure. There will be an additional charge for excessive cleaning or damage for failure to comply. The deposits on file will be applied to final charges. Any amounts over the deposit will be billed to the card on file. Refunds will be applied to the card on file - we do not provide cash refunds. A statement can be printed or emailed to you. Any exceptions to our policies must be approved prior to arrival and are subject to additional charges.

RV SITES

Check In @ 2 pm & Check Out @ 12 pm. We may be able to accommodate an early arrival or late departure for an additional fee. You must call ahead to verify availability. Maximum number of guests allowed at an RV site is six (6) over 6 years of age. RV rates include the first 4 adults and 1 vehicle. Additional adults are subject to a $5/day fee. Additional vehicles are subject to a $5/day fee. A maximum of 2 pets are permitted at RV and tent sites. You are responsible for cleaning up after your pet, keeping them on leash and under control at all times. Pets may NEVER be left alone outside of RV. We do not permit sleeping tents at RV sites. We do not permit washing your vehicle or your RV at any RV or tent site. NO generators allowed unless Mystic Quarry has a power outage. Any exceptions to our policies must be approved prior to arrival and are subject to additional charges.

TENT SITES

Check In @ 2 pm & Check Out @ 12 pm. We may be able to accommodate an early arrival or late departure for an additional fee. You must call ahead to verify availability. Maximum number of guests allowed at a tent site is six (6) over 6 years of age. Tent site rates include 4 adults and 1 vehicle. Additional adults are subject to a $5/day fee. Additional vehicles are subject to a $5/day fee. A maximum of 2 pets are permitted at tent sites. You are responsible for cleaning up after your pet, keeping them on leash, and under control at all times. Pets may NEVER be left alone at tent sites. We do not permit washing your vehicle at any tent or RV site. We offer power and water tent sites, NO generators are allowed at any site no matter how quiet. Any exceptions to our policies must be approved prior to arrival and are subject to additional charges.

VISITORS

ALL visitors must register at the front office upon arrival. There is a $5/day charge for each visitor. There is a $5/day charge for additional vehicle. Guests that violate this rule will be asked to leave with no refunds.

PET (DOG) POLICY

We ONLY allow dogs in a select number of our indoor accommodations. No dangerous dog breeds allowed without expressed management approval PRIOR to arrival (for example: Akitas, Cane Corsos, Chow Chow, Doberman Pinscher, German Shepherds, Pit bull, Malamute, Mastiffs, Rottweiler, Presa Canarios, Wolf-hybrids, etc.). Any exception must be approved PRIOR to arrival - do not just show up with your dog if you are unsure about the breed restriction. Dogs are allowed in our pet friendly cottages (#1, 2, 3, 4, 5, 9, 10, 11, 12). There is a $100 refundable deposit per dog required and a $25 non-refundable cleaning fee. Dogs under 25 lbs are allowed in only five (5) designated tiny houses (#6, 16, 23, 29, 30). There is a $100 deposit per dog required and a $25 non-refundable cleaning fee. Dog owners that allow their dog(s) to enter any non-dog friendly indoor accommodation will be subject to a $200 fine plus applicable cleaning fees for any and all exposed indoor accommodations. Indoor accommodations, RV and tent sites allow a maximum of 2 dogs per site. Dogs are not allowed in the pool area or recreation hall at any time. Dogs must be leashed at all times. Dogs shot records must be available upon request. You must clean up after your dog. Any violation, even in the dog park, is subject to a $10 fine per incident. Multiple incidents will result in guest and dog being asked to leave with no refunds. No washing of dogs in bath houses allowed - there is a designated dog wash at the recreation hall. No dogs are to be left unattended or tied to an RV, tent site, cottage or tiny house.

PARK RULES

Wristbands & Passes: Guests must wear wristband during the entirety of stay and display car pass on all vehicles in the park. Individuals without wristbands will be required to leave and vehicles without car passes will be towed. All visitors entering the park must register with the office – no exceptions. Notices: Only septic-safe toilet paper can be used in park toilets. Guest will be held financially responsible for disposing of objects in toilets such as wet wipes, feminine hygiene product or other items that clog our lines. Parking in designated areas only. Do not park on grass or empty sites. A $50.00 fine will be assessed immediately if you park or drive on the grass. You will also be liable for damage to septic systems or water lines resulting from parking or driving vehicles or golf carts in non-designated areas. Campfires allowed in designated fire rings/pits only based on Comal county rules – grills with lids are permissible at all times. Rules of Conduct and Etiquette: Please help us keep our facilities, restrooms, and showers neat and clean. Report any problems immediately. Quiet hours are from 11 PM to 8 AM Sunday - Thursday. Please report any disturbance by calling the office. Quiet time begins at midnight on weekend and holiday evenings. Please report any disturbance by calling the office. If we have to call the authorities for a disturbance at your site, you may be required to leave without refund. The park speed limit is 7.5 MPH. Violators will be warned once and then asked to leave without a refund after additional violations.

BOATS AND TRAILERS

Due to limited parking, boats, jet skis and trailers must park in designated boat parking. They are not allowed to be parked at your site or on the grass between sites. There is a $5/day vehicle pass required for parking.

GOLF CARTS

Mystic Quarry does not allow guests to bring their personal golf carts onto the property. Any exceptions must be approved PRIOR to arrival and all drivers must sign a waiver form plus pay a daily use fee of $5 per day. We do have golf carts for rent. See pricing information.

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