Jantzen Beach RV Park

Vaness Andrews

I've been a KOA member since 2011 and have stayed at 40 KOA's across America and Canada. I’ve always found KOA's to be full of compassionate people who treat visitors like family. I'm terribly saddened that was not the experience I had here. I reserved a site for 3 days for my sister who was escaping Hurricane Irma 13 hours away. The first portion of that trip took 12 hours instead of 4. The fist night of their reservation they were only able to make it to Destin FL. I called the KOA at 8am that day and told them to please let another evacuee use the site for the night because she couldn't reach Toombusa till the 2nd day of the reservation. They called me back at 9 pm the same day to ask if she were coming. I again told them I called and spoke with a man in the morning and asked him to give the site to another evacuee, they said it was too late and they were closing up. The following day my sister realized that making it to this KOA would not happen. She called the KOA to tell them at 2pm. My sister stated "I tried reasoning with them on the phone they want to charge you for two nights even though they're going to rent my RV site away for tonight and tomorrow and make double money. that's 38.52 x2. I told him that's unfair and where is your compassion for evacuation victims. He said he is being generous by giving me one day back" We asked if our charge could pay for another evacuee's site and the KOA refused. This isn't about the money. I'd be happy to have my money go towards helping someone. I'm not happy to have my money taken as a formality and help unethical people profit off of hurricane evacuees. My sister found a site in Pace FL and wrote this. "Such a big difference here. Everyone, all 100 of us, are staying here for free and there are free meals, wifi, hookups, and a community center with the weather channel" I'm so glad my sister didn't drive the additional 4 hours to this KOA. I don't have any confidence that she would have been treated with care or respect. The statement she made about the Pace RV site is the kind of thing I expected to be said about a KOA. A few years back I went out of my way to watch a show I never watch. It was the program Undercover Boss. I only watched it because it was a KOA episode and I'm such a huge KOA fan I wanted to see it. I keep thinking that the CEO would be so disappointed by this. This behavior isn't what KOA stands for. I'm always raving about our road trips and how great KOA's are. That's why I booked one for my sister. I'm really disheartened by this experience.

Douglas A. Enriquez

Easy to get to off I-40 with our 24' TT. Might be a bit tricky with a larger TT or MH. Woodsy sites, some are a bit tight, but most very roomy. Over Air TV is not good. Noted many long term RVs have Sat TV. Wi-Fi is pretty good but not enough bandwidth for streaming movies. Bathrooms are OK, old but clean. Shower stalls are single unit inserts (like what you might have at home). If you're an early riser it'll take some time for the hot water to reach the shower head. Shower heads (in Mens Room) were differend in each of hte 3 shower stalls, old & not adjustable for spray, and water controls were tricky. Nice clean inground pool. Several small cabins for rent. Would consider staying here again. Made 35 min. trip to Dunns Falls only to find out it wasn't open as was posted. Best to call ahead before you go. - Review provided by RV Park Recommendations & Reviews Facebook Group