In the ever-evolving landscape of campsite and reservation management, providing seamless, efficient, and user-friendly solutions for both campground owners and their guests is paramount. At RoverPass, we are excited to introduce new features designed to revolutionize long-term reservations: AutoPay and ACH payments. These additions aim to reduce administrative burdens, optimize transaction costs, and enhance the overall guest experience.

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AutoPay: Transforming the Payment Process

One of the most requested features from campground owners and guests alike has been the ability to automate payments. With the introduction of AutoPay, we are transforming the payment process to be completely hands-off. This feature allows guests to manage their payment methods through their online portal, reducing the need for frequent interactions with the front desk and minimizing payment delays.

How It Works:

  • Guest Management: Guests can set up AutoPay for all future invoices through their online portal after receiving the first invoice. This automation ensures smooth, timely payments and significantly reduces the administrative load on campground staff.
  • Recurring Invoice Schedule: Guests can view their recurring invoice schedule, ensuring they are aware of upcoming payments without any surprises. This transparency fosters trust and convenience.
  • Flexible Payment Methods: AutoPay works with both credit cards and ACH payments, providing flexibility for guests to choose their preferred method. This flexibility accommodates different guest preferences and enhances their overall experience.

By enabling guests to handle payments independently, campgrounds can focus more on providing exceptional experiences and less on administrative tasks. The automation provided by AutoPay is designed to streamline operations, making it easier for both guests and campground staff.

ACH Payments: Cost-Efficient Transactions

High credit card fees can significantly impact the profitability of campgrounds. To address this, we are introducing ACH (Automated Clearing House) payments, which offer a cost-efficient alternative for processing transactions.

Benefits of ACH Payments:

  • Reduced Processing Fees: ACH payments leverage direct bank transfers, which have significantly lower processing fees compared to credit card transactions. This cost efficiency benefits both campground owners and guests.
  • Security and Convenience: Despite the lower fees, ACH payments do not compromise on security or convenience. Guests can securely link their bank accounts and choose to pay manually or set up AutoPay with ACH.
  • Multiple Payment Options: Guests can link multiple bank accounts, providing them with the flexibility to choose how they want to handle their payments. This flexibility enhances their experience and meets their diverse needs.

Enhancing the Guest Experience

Our goal at RoverPass is to make campground management more efficient and guest-friendly. The new features we are introducing are designed with this goal in mind, addressing long-standing challenges and improving the overall experience for everyone involved.

Guest Portal Enhancements:

  • Detailed Reservation Information: Guests can view all their reservation details, including their site information, stay dates, and payment schedules. This comprehensive view helps them stay informed and organized.
  • Payment Tracking: The guest portal includes a payments tab where guests can see their recurring payment schedules, upcoming payments, and any outstanding balances. This transparency ensures they always know what to expect.
  • Autopay Setup: Guests can easily set up AutoPay with either credit cards or ACH, giving them the flexibility to choose the most convenient option for them.

Implementation and Support:

We understand that transitioning to new systems can be challenging, which is why our customer success team is here to support you every step of the way. We offer tailored training and support to ensure that you can fully leverage these new features for your campground.

Getting Started:

  • Current Users: If you are already using RoverPass for short-term reservations, transitioning to long-term reservations with these new features is straightforward. Our team is ready to assist you with tailored training sessions.
  • New Users: For those new to RoverPass, our onboarding experience is customized to meet your park’s specific needs. Whether you focus on long-term or short-term reservations, we ensure you are set up for success.

Conclusion

The introduction of AutoPay and ACH payments marks a significant milestone in our efforts to enhance campground management. These features not only simplify the payment process but also offer cost-saving benefits and improved guest satisfaction. At RoverPass, we are committed to providing innovative solutions that make running a park easier and more efficient, allowing you to focus on creating memorable experiences for your guests.

For more information and to get started with these new features, please contact our customer success team. We are here to help you make the most of these enhancements and ensure a seamless transition.